Foam Prop Return Policy:

Since items are all custom made as per your commission, there are no returns. We work closely with you durring the building process to insure your product is what you need.

Cardboard Standups Return Policy:

Since items are all custom made as per your commission, there are no returns.

PARTY SUPPLIES RETURN POLICY

• We gladly accept returns within 30 days of delivery.
• Product must be in its original packaging, unopened (with no exceptions).
• Merchandise returned without a return authorization (RMA) number issued by customer service, will not be accepted.
• Items that will not be credited back are: DISCONTINUED, SEASONAL which includes: Pre-Inflated balloons, New years, Christmas, Halloween, Graduation, merchandise with a date on it or season indicator (i.e. Super bowl XXXV or Kentucky Derby…), and similar items. Catering products including: trays, punch bowls, steam pans, and similar items. Wearable items that are not sold in a package which include: leis, hats, vests, tiaras, and similar items.
• Bulk items purchased in case count must be full cases to be eligible for return. Partial cases will not be returned.
• Please call customer service 800-704-7089 for an RMA number and approval before sending product back to our facilities.

**There is a 20% restocking fee for returns. Customer is responsible for shipping merchandise back to our distribution/sorting facility. And the Shipping is not returned.